ISSN: 3048-5991 (Online)  ·  CODEN: IRABCA  ·  COPE Compliant  ·  Double-Blind Peer Review  ·  Open Access

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Section 1

About the Complaint Handling Committee

Integral Research is committed to maintaining the highest standards of academic integrity, transparency, and fairness in all aspects of its publication process. In furtherance of this commitment, the journal has established a dedicated Complaint Handling Committee (CHC) to ensure that all complaints, grievances, and concerns submitted to the journal or its publisher are addressed through a rigorous, impartial, and structured procedure.

The CHC comprises knowledgeable academic professionals — including Deans, Professors, Associate Professors, and Assistant Professors — with expertise relevant to the subject matter of complaints received. The committee handles all directly submitted formal complaints, referred to as Direct Complaints, and operates in accordance with the guidelines of the Committee on Publication Ethics (COPE).

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Section 2

Complaint Handling Process

Integral Research operates a transparent, two-tier complaints procedure. Complainants are encouraged to follow the process in sequence. The process is described below.

Tier	Stage	Description
1	Direct Complaint (Complaint Handling Committee)	All formal complaints must first be submitted directly to the Complaint Handling Committee (CHC). Complainants should send a clearly written account of their concern, including all relevant supporting information, to: [email protected] The CHC will acknowledge receipt of the complaint and initiate a formal review. Complainants will be informed of the outcome within 30 days of submission.
2	Appeal (Appellate Authority)	If the complainant remains dissatisfied with the outcome of the CHC review after a period of 30 days, they may escalate the matter to the Appellate Authority, which is overseen by the Chief Editor of the journal. Appeals must be submitted by email with the subject line clearly stating: “Appeal for Complaint Handling Committee (CHC)” Appeals should be directed to: [email protected] The Appellate Authority is empowered to intervene at any stage of the complaint process, including prior to the formal submission of an appeal, where circumstances require it.

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Section 3

Quick Reference — Contact Details

Authority	Contact	Use For
Complaint Handling Committee (CHC) Tier 1 — First instance	[email protected]	All Direct Complaints submitted in the first instance
Appellate Authority Tier 2 — Chief Editor	[email protected] Subject: “Appeal for Complaint Handling Committee (CHC)”	Appeals submitted after 30 days if CHC outcome is unsatisfactory

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Section 4

Scope of Complaints

The Complaint Handling Committee is empowered to receive and consider complaints relating to any aspect of the journal’s publication process, including but not limited to:

• —Suspected plagiarism, duplicate publication, or research misconduct in a published article
• —Disputes regarding authorship, co-authorship attribution, or changes to the authorship list
• —Concerns about the fairness, transparency, or conduct of the peer review process
• —Alleged conflicts of interest on the part of editors, reviewers, or members of the editorial board
• —Concerns about significant errors or inaccuracies in a published article that require correction or retraction
• —Any other matter relating to publication ethics, editorial conduct, or compliance with the journal’s stated policies

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